Refund Policy

Company Information: INTERA GIDA SANAYI VE TICARET LTD STI
Export Director/Manager: Bay Murad Özkan
Registration No: 478 055 7223
Email: info@interagidasanyai.com
Address: İsmet Kaptan Mah.1372.sok. No:24, MBU İş Merkezi, A Blok, Kat:7 D:17, Konak 35210 / Izmir / Turkey

1. Overview At INTERA GIDA SANAYI VE TICARET LTD STI, we are committed to providing high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to assist with your refund request.

2. Eligibility for Refunds Refunds may be granted under the following circumstances:

• The product was damaged during transit.

• The product delivered does not match your order.

• The product is defective or fails to meet the agreed-upon specifications.

• The refund request is submitted within 14 days of receiving the product.

Please note that refunds will not be provided for:

• Products that have been used, opened, or tampered with (except in cases of defect).

• Products purchased as part of clearance or final sale promotions, unless defective.

• Delays caused by customs clearance or other logistical issues beyond our control.

3. Refund Process To request a refund, please follow these steps:

1. Contact our customer service team at info@interagidasanyai.com within 14 days of receiving your order.

2. Provide the following details in your email:

   • Your name and contact information.

   • Order number and date of purchase.

   • A clear explanation of the issue.

   • Photographic evidence of the issue (if applicable).

3. Our team will assess your request and provide further instructions.

4. Return Policy If a return is necessary to process the refund:

• The product must be returned in its original packaging, along with all accessories and documentation.

• The cost of return shipping will be borne by the customer unless the return is due to our error.

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

5. Refund Timeline Approved refunds will be processed as follows:

• Refunds will be issued via the original payment method.

• Depending on your payment provider, it may take 7-14 business days for the refund to appear in your account.

6. Contact Information For questions or concerns regarding our Refund Policy, please contact:

• Call & WhatsApp : +9005447260697 & +90 545 726 61 38 

• Email: info@interagidasanyai.com

• Address: İsmet Kaptan Mah.1372.sok. No:24, MBU İş Merkezi, A Blok, Kat:7 D:17, Konak 35210 / Izmir / Turkey

• Export Director/Manager: Bay Murad Özkan